about us at cookshop.com

Cookshop.com was created to provide an quick and easy internet service for those people who could not visit our very comprehensive retail outlets.

We hold professional quality kitchenware, cookware, utensils, gadgets and general kitchen equipment for the gourmet cook or amateur cook alike.

Cookshop.com (Stockpots Cookshop Ltd t/as) are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at support@cookshop.com.

Our Contact details:
Cookshop.com (a trading name of Stockpots Cookshops Ltd)
23 The Arcade Westbourne BOURNEMOUTH Dorset BH4 9AY United Kingdom
Phone: 01202 763211
Fax: 01202 763211
Email: support@cookshop.com

Making A Purchase All subject to our conditions of trading: Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.You may send your credit card information via phone, fax, snail mail or over the Internet.

Shipping And Handling UK post options as shown in checkout window. International charge £19.99 per item.

Delivery Schedule We usually post your order right away. We will normally send your order out in 7 business days. Refer to our terms for further details.

Back Orders If your item is not in stock, we will back order for you. We will send part orders where possible. Refer to our terms for further details.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero.

Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction with our products. All of our products come with a 30 day no quibble guarantee.

Privacy Policy We do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

cookshop.com legal info and terms and conditions of trading

all variations to these terms must be made by the cookshop.com manager only, and must be held by correspondant in writing for full duration of agreement.

this page relates to the whole of the www.cookshop.com website [a website of stockpots cookshops ltd]
Cookshop.com is a registered trademark owned and operated by stockpots cookshops ltd

definition of price-the internet sale price of goods and packaging and act of postage on behalf of customer.
propective purchasers submit their payment details and the contract of sale is performed only upon processing of payment.
we reserve the right to not process payments [for example if goods are not held in stock] or supply any individual or company.
the website will be updated at the discretion of cookshop.com and at intervals at the discretion of cookshop.com
purchasers must ensure payment cardholder addresses is same as delivery address.
purchasers must ensure the delivery address accurately stated and is suitable for delivery.

all products are sold with a general 12 month guarantee-this does not affect purchasers statutory rights.
all products are sold with a further 25 year warranty covering specifically against faulty construction.
proof of purchase is always required.
goods returned faulty/damaged in opinion of company will be refunded including cost of postage back to cookshop.com.
merchantable goods returned to cookshop.com [outside distance selling regulations] will be chargeably held by cookshop.com
at market rates and will remain the liability of the purchaser.
-------------------------------------------
distance selling regulations:
if products are returned by purchaser unused to the above address in original packaging and condition
within 30 days after delivery to purchaser, we will refund the purchase price [proof of purchase is required]
provided we are notified by purchaser within 7 days of delivery to purchaser that the puchaser wishes to cancel the order.
returns are sent at the risk/expense of sender.
---------------------------------------------
cookshop.com is not liable to provide instructions for use of goods.
cookshop.com will not be held liable for low availability or lost/late/incorrect delivery-unless a fulfilment guarantee in writing by the
cookshop.com manager is held by the purchaser.
cookshop.com website does not constitute part of stockpots retail shops and vice versa.
cookshop.com quoted designs, sizes, colours and capacities are approximate and subject to change.
cookshop.com is not liable for goods used beyond their limitations or intended purpose.
cookshop.com reserves right to change price as long as purchaser is advised beforehand.
cookshop.com advises all correspondance and special greements [only to be made by cookshop.com manager]
are held by purchasers in writing as verbal undertakings will not be relied upon or accepted by cookshop.com.
refusal or inability to receive delivery constitutes a breach of contract by purchaser
force majeure, strike, interruptions shall not constitute liability of cookshop.com
upon receipt the goods must be checked immediately for breakage/shortage/faults by purchaser who must advise cookshop.com within 24 hours.
wrongly delivered goods will remain the property of cookshop.com and their collection must be facilitated.
we reserve the right not to respond to correspondance.
cookshop.com will send part orders & back orders unless purchasers advises in advance of alternative instruction

designs within the site may not be reproduced without the written consent of the cookshop.com manager.

all trading/correspondance shall be ruled under laws of england and wales

dual pricing:
the retail price (if shown) is the retail price of the identical article sold in our own retail outlets for the qualifying period of price establishment.